Retail banking customers are accustomed to completing account activities anytime, anywhere, from checking balances to opening a new account.
Data-driven mobile channel technology and the conversion of paper to digital documents in both consumer-facing and back-office processes is driving this digital transformation.
In this white paper from CEB Tower Group, learn how digitization and automation provide direct and indirect benefits to the customer experience through improved digital processes.
Digitization and automation also provide direct cost-cutting benefits to banks through:
Discover more about how ECM, BPM and workflow can digitally transform how your financial institution does business. Download now.