Asking the right questions to get the conversion conversation started
Is your Documentum system too custom, complex and costly?
ROI is certainly important, but it’s crucial to look beyond initial cost-to-savings ratios to accurately compare total cost of ownership (TCO). Rather than asking, “How much money will we save by doing this?” ask a more crucial question: “How much does it cost us to keep our current system running?”
Take a look at this free article to learn which questions to ask potential vendors – and your organization – to get the conversation started, including:
- Are you missing out on opportunities to increase employee productivity, improve customer service or to attract and retain quality agents?
- Does staying with the current solution represent risks to the organization?
- Can your legacy system adopt other technologies to support business process enablement in new ways – like through mobile technology?
Download the Article PDF